Christina Alchus
Senior UX Design Consultant
Professional Resume
15+ years of UX leadership experience
Product Strategy • Design Leadership • DesignOps • Enterprise Platforms
Executive Summary
Senior UX Design Consultant with 15+ years translating behavioral insights and user research into high-impact digital experiences. Expert at optimizing complex workflows where user success is mission-critical— applying the same rigor used in high-stakes government and enterprise systems to drive engagement, adoption, and conversion across any digital product.
Former Principal of a UX consulting firm (2007–2024), serving as a trusted advisor to executives and product teams. Proven ability to own consulting delivery end-to-end: from stakeholder discovery and heuristic evaluations to journey mapping, Figma prototyping, and actionable design recommendations that move the needle on business outcomes.
Consulting Expertise
- Stakeholder discovery and alignment
- Heuristic evaluations and UX audits
- Journey mapping and service design
- Figma prototyping and design systems
- Behavioral insights and analytics
- Actionable recommendations delivery
High-Stakes Experience
- Mission-critical platforms where UX failures have real consequences
- Optimizing user journeys in complex, data-intensive environments
- Translating analytics into design decisions that drive adoption
- Building trusted client relationships as strategic advisor
- Presenting insights and recommendations to executive stakeholders
- End-to-end consulting delivery ownership
Leadership & Business Impact
Six key competencies that drive measurable design impact
Org Leadership
Hiring, coaching, leveling, performance management, cross-functional rituals.
Product Strategy
Roadmap shaping, problem framing, portfolio rationalization, prioritization models.
DesignOps
Design systems, acceptance criteria, KPI ladders, release gates, governance.
Enterprise UX
Scalable IA, search, object models, complex workflows.
Evidence & Analytics
Research ops, scorecards, UX → Dev feedback loops.
Quality & Accessibility
WCAG/508 compliance, performance budgets, production standards.
Professional Experience
15+ years of UX leadership across diverse industries and complex systems
Omni Federal
CurrentSenior UX and Product Design Manager
Lead UX consulting engagements for mission-critical analytics platforms where user experience directly impacts operational success. Apply behavioral insights and usage analytics to optimize complex workflows—the same rigor used in consumer conversion optimization, but in high-stakes environments where mistakes have real consequences. Supporting DCSA (Defense Counterintelligence and Security Agency) AWS Engineer Tenant Onboarding Service Design and Usability Modernization.
Goal: Drive adoption and task success through behavioral insights and evidence-based design optimization
- Conduct heuristic evaluations and journey mapping to identify friction points impacting user adoption and task completion
- Translate usage analytics and behavioral data into actionable design recommendations presented to executive stakeholders
- Create high-fidelity prototypes and design specifications in Figma, enabling rapid iteration and stakeholder alignment
- Utilize Figma, LucidCharts, Mural, and Service Design Blueprints for complex systems visualization and client presentations
Key Results
Related Work
Pixel Creative Services, LLC.
Founder and Principal UX Consultant
Founded and led a UX consulting practice serving as trusted advisor to executives and product teams across B2B SaaS, nonprofits, and enterprise platforms. Owned end-to-end consulting delivery: stakeholder discovery, heuristic evaluations, journey mapping, Figma prototyping, and presenting actionable recommendations that drove measurable business outcomes.
- Built trusted client relationships through strategic advisory, translating complex user research into clear business recommendations
- Delivered UX audits and heuristic evaluations identifying friction points and optimization opportunities across digital products
- Created high-fidelity Figma prototypes and design systems enabling clients to visualize solutions before development investment
- Presented findings and recommendations to C-suite stakeholders, translating behavioral insights into prioritized roadmaps
- Managed consulting delivery lifecycle: scoping, resource planning, milestone delivery, and client success measurement
Key Results
Enterprise and Public-Sector Clients (via Pixel)
Lead UX Consultant and Strategic Advisor
Served as trusted UX consultant for mission-critical platforms where behavioral optimization directly impacts operational outcomes. Applied analytics-driven design thinking to optimize user journeys in high-stakes environments—experience directly transferable to consumer digital optimization where engagement and conversion are paramount.
- Conducted behavioral analysis and journey mapping to identify drop-off points and optimize critical user flows
- Delivered heuristic evaluations and UX audits with prioritized recommendations tied to business metrics
- Created Figma prototypes and interactive wireframes enabling stakeholders to validate solutions before development
- Presented data-backed design recommendations to executive stakeholders, building consensus around UX priorities
Key Results
Earlier Experience
Lead UX Engineer / Strategist
Adwaiy Tech LLC
2015–2016
Led UX modernization of legacy platforms transitioning to cloud infrastructure. Introduced responsive design patterns, accessibility compliance frameworks, and modern interaction paradigms.
Senior UX Strategist
INCATech
2014
Directed redesign of high-traffic public platform serving international audiences. Delivered accessible component library and responsive information architecture.
Senior UX Engineer
Salient CRGT
2014–2015
Introduced UX governance frameworks and standard operating procedures for federal agencies modernizing digital services. Established design quality standards and compliance protocols.
UX Subject Matter Expert
Masslight
2013–2014
Led large-scale content strategy and information architecture redesign for Defense Technical Information Center. Streamlined content organization and improved findability.
Multimedia Designer / Team Lead
Pixel Creative (Freelance)
2007–2013
Delivered branding, UI design, and digital marketing for commercial clients including Library Ideas and their product line: Freegal Music, Rocket Languages, and Freading. Managed creative teams and client relationships.
Skills and Expertise
Comprehensive skill set across leadership, strategy, research, and technical implementation
Consulting Delivery
- Stakeholder discovery
- Client relationship management
- Executive presentations
- End-to-end project ownership
UX Research Methods
- Heuristic evaluations
- Journey mapping
- Usability testing
- Behavioral analysis
Analytics and Insights
- Usage analytics interpretation
- Behavioral insights
- Data-driven recommendations
- Success metrics definition
Design Execution
- Figma prototyping
- Design systems
- Wireframing
- Interactive specifications
Strategic Advisory
- Experience optimization
- Conversion improvement
- Adoption strategy
- Prioritization frameworks
Tools
- Figma, FigJam, Adobe XD
- Jira, Confluence, Notion
- Miro, Mural, LucidCharts
- Google Analytics, Looker
- Fusion Method™
Certifications
UX Management
Nielsen Norman Group
SAFe Agile
Scaled Agile
Accessibility Compliance (WCAG / Section 508)
DHS
Education
Master of Science in Psychology (In Progress)
Cognition and Human Behavior Studies
Expected 2027
Bachelor of Science in Psychology
University of Maryland
2015
Associate of Arts in Web Design Technologies
The Art Institute (Bradley Academy for the Visual Arts)
2001
I see what others walk past. The friction no one named. The moment someone gives up. The gap between what a system does and what people need it to do.
That instinct became craft. Craft became leadership. Now I build teams that move with intention, shaping products that earn trust and create lasting value.
This work is how I leave things better than I found them.
Make it human. Make it honest. Make it last.
