Service Packages & Engagement Models
Flexible engagement options tailored to different project sizes, timelines, and organizational needs.
Strategic Consultation
Expert guidance for specific challenges
- 2-hour strategy session
- Design system review
- Process optimization
- UX audit recommendations
- Actionable insights report
- Follow-up email support
Project-Based
End-to-end project delivery
- Discovery & strategy phase
- UX research & analysis
- Information architecture
- Wireframes & prototypes
- Visual design system
- Developer handoff & QA
- Post-launch support
Monthly Retainer
Ongoing design leadership
- Dedicated design hours
- Team leadership & mentoring
- Continuous UX improvements
- Sprint planning support
- Design system maintenance
- Priority communication
- Flexible scope adjustment
Comprehensive Service Offerings
Full spectrum of professional design services with clear deliverables and measurable outcomes.
Research & Strategy
User Research
Competitive Analysis
Strategy Workshops
Journey Mapping
Design & Prototyping
UX/UI Design
Design Systems
Prototyping
Visual Design
Testing & Validation
Usability Testing
A/B Testing
Accessibility Audit
Heuristic Evaluation
Implementation Support
Developer Handoff
Team Training
QA Support
Post-Launch
Contract Terms & Conditions
Straightforward terms providing mutual protection and clear expectations for all parties involved.
Payment Terms
Project-Based
- •50% deposit to initiate
- •25% at midpoint milestone
- •25% upon final delivery
Retainer
- •Monthly invoicing, NET 15
- •Unused hours roll over (1 month)
- •Quarterly rate review option
Consultation
- •Payment due before session
- •Rescheduling with 48hr notice
- •Recording available upon request
Project Scope
Inclusions
- •Defined deliverables in SOW
- •Revision rounds (2-3 typical)
- •Source files upon completion
Timeline
- •Milestone-based schedule
- •Weekly status updates
- •Buffer for feedback cycles
Change Requests
- •Scope changes require written approval
- •Additional work quoted separately
- •Timeline adjusted accordingly
Intellectual Property
Client Ownership
- •Full rights transfer upon payment
- •All source files included
- •Perpetual usage license
Designer Rights
- •Portfolio usage rights
- •Case study documentation
- •Non-disclosure available
Third Party Assets
- •Licensed assets documented
- •Stock imagery costs separate
- •Font licensing client responsibility
Legal & Liability
Confidentiality
- •NDA available upon request
- •Client data protected
- •Secure file handling
Liability Limits
- •Limited to contract value
- •No consequential damages
- •Professional indemnity insurance
Termination
- •30-day notice for retainers
- •Work-to-date compensation
- •Deliverables for paid work
Engagement Process & Timeline
Structured collaboration ensuring efficient project execution and clear communication throughout.
Discovery & Planning
Initial consultation to understand project goals, constraints, and success criteria.
Research & Analysis
Deep dive into user needs, competitive landscape, and technical requirements.
Design & Prototyping
Iterative design process from wireframes to high-fidelity prototypes.
Testing & Validation
User testing and stakeholder reviews to validate design decisions.
Delivery & Handoff
Comprehensive handoff with documentation and implementation support.
Client Success Stories
Real feedback from clients who've experienced the value of clear terms and professional collaboration.
David Thompson
VP of Product, TechCorp
The contract terms were crystal clear from day one. No surprises, just excellent work delivered on schedule.
Lisa Rodriguez
Director of UX, FinanceApp
Professional, transparent, and incredibly talented. The engagement process made collaboration seamless.
James Wilson
Founder & CEO, StartupXYZ
The strategic consultation alone was worth 10x the investment. Game-changing insights for our product.
Maria Santos
Product Manager, HealthTech
Working with Christina on our healthcare platform redesign exceeded all expectations.
Robert Chen
Engineering Lead, CloudSystems
The developer handoff was the best I've experienced. Every spec was thorough and implementation-ready.
Sarah Kim
Design Director, MediaGroup
The retainer model works perfectly for our ongoing needs. Flexible, responsive, and always high quality.
Frequently Asked Questions
Common questions about my services, contracts, and engagement process.
Every contract includes: detailed scope of work, timeline with milestones, payment schedule, revision policy (typically 2-3 rounds), deliverable specifications, intellectual property transfer terms, and communication expectations. Custom terms can be negotiated based on project needs.
Most projects include 2-3 revision rounds per deliverable phase. Revisions within scope are unlimited during these rounds. Additional revision rounds beyond the agreed scope are quoted separately at an hourly rate.
Yes! For ongoing work, I recommend the monthly retainer model which provides dedicated hours for continuous improvements, feature additions, and design system maintenance. This is more cost-effective than project-based engagement for ongoing needs.
Scope changes are handled through a change request process. Any additions or modifications outside the original SOW are documented, estimated, and require written approval before work begins. This protects both parties and maintains project clarity.
Cancellation terms vary by engagement type. For project-based work, you'll receive all completed deliverables up to the cancellation date and any remaining deposit is applied to work completed. Retainers require 30-day notice for cancellation.
Yes, milestone-based payment is standard for projects. Typically: 50% deposit, 25% at midpoint, 25% on delivery. For larger engagements, custom payment schedules can be arranged. Retainers are billed monthly in advance.
Absolutely. I'm happy to sign your company's NDA or provide a mutual NDA template. Confidentiality is taken seriously, and all client data and project details are handled securely.
For active projects: same business day for urgent items, within 24 hours for standard communications. Retainer clients receive priority response. Strategic consultation clients can expect pre-scheduled availability.
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- Detailed scope & deliverables
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